Nzira Travel | Privacy Policy

We use the personal information you provide in order to:

Improve the products and services we offer or help us to create new ones.
Conduct customer surveys so that we can obtain a better understanding of how we can continue to showcase the products and services we offer or help us to create new ones. During these surveys, we may collect personal information from you relating to your thoughts/comments about your experience with us.
Market our products and services to you where you have opted in for such communications.
Use it for our legitimate interest as a commercial organisation.

Customer Service

If you have any queries about any of our products or services, compliments or complaints, we will need to collect information from you, including your contact details, in order for us to respond to your query or provide you with assistance. We will collect this information when you send us an email, call our customer service or reservations line, visit a local office or contact us via another form of communication such as through social media or an online chat tool.

Digital Services

When you visit the Site, or follow the Company on social media, or use/subscribe to one of the digital services used by the Company for correspondence or services, we collect certain information about your device, your interaction with the Site, and information necessary to process your requests. We will need to collect this information to arrange the travel and other services you are requesting, and provide a better digital service.

Legal, Compliance & Regulatory Requirements

We process your personal information so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a valid legal claim, summons or regulatory order, and to protect our property, rights and interests as well as the property, rights and interest of other persons.

We also process your personal information for crime prevention and detection purposes, including the prevention of fraud for online payments, for identity verification, for credit checking and credit scoring purposes and accounting or audit purposes. In each case, we do so in compliance with applicable laws.

Special category personal information

In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements such as dietary requests which may disclose your religious beliefs, so as to be able to consider your particular needs in relation to a booking or service.

We do not generally collect special categories of personal information from you, but where we do, we seek to minimise the collection and use of it and handle it with extra care. We also share this information with third parties which help manage our business and other companies which help manage your booking or journey. Where you (or any passenger travelling) provide us with special categories of personal information you agree that you have voluntarily provided such information and you as well as the travellers you provide such information for consent for us to use that information for the purposes for which it was collected.

Third-Party Information

We collect personal information from third parties who you have authorised to provide your personal information to us (for example, this may be your travel agent or another person making a booking on your behalf, your travel companion, your travel coordinator, our promotion partners, social media and other digital websites). We also collect personal information from individuals who may refer you as a friend to our products or services. We ask these individuals to confirm that you are happy to hear from us.

Device Information

We may also capture your interactions with our website and booking journey via tools on our website in order to identify errors or issues and ensure your customer experience meets expectations. In all such cases, we will look after your information at all times in a way that is proportionate and that respects your privacy rights.

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose for example lodges and airline operators.
Booking Information
Examples of Personal Information collected: name, address, date of birth, payment information (including credit card numbers), telephone number, personal travel arrangements, passport details, email address, and phone number. In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements such as dietary requests which may disclose your religious beliefs.
Purpose of collection: to provide products or services to you to fulfil our contract, to arrange travel arrangements, ensure your medical and personal requirements are met while travelling for safety, assist with check-in and security requirements, to process your applicable payment information, and provide you with invoices and/or booking confirmations, communicate with airlines, accommodation providers and other parties that are part of your journey regarding your experience, preferences, compliments or complaints, communicate with you, screen our bookings for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: liaising with and transferring your data to airlines, service providers and/or travel facilitators so that they can facilitate your booking and/or your travel arrangements so any disruption can be minimised, this includes when you book a service which may be provided by us or third parties with us.

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